Frequently asked questions

We design, build and maintain digital systems for businesses — websites, custom web apps, client portals and CRM tools, automations and AI assistants, and ongoing support. We focus on reliable systems you own and can maintain, not throwaway templates.

Most projects begin with a short discovery call or a project enquiry. We learn what you need, then send a clear proposal and statement of work covering scope, timeline and pricing before any work begins.

Yes. Support and maintenance are part of how we work — monitoring, updates and improvements after launch. Care plans are optional and agreed in writing, so you only pay for what you need.

Ownership and handover terms are set out in your service agreement. Our goal is for you to own a clean, documented, maintainable system — you should never feel locked in.

Work is quoted up front with a clear payment schedule, typically a deposit to begin and agreed milestones. Invoices include our company details, VAT treatment where applicable and payment instructions. We provide branded invoices for your records.

Yes, with care. Where a project involves patient, clinical or other regulated data, the relevant data-protection and safety wording is agreed and reviewed as part of the contract, and finalised before the system goes live.

We are a founder-led UK software studio based in London. BYTE BRILLIANCE LTD is registered in England and Wales, company number 17123142. You can reach us any time at admin@bytebrilliance.co.uk.